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DonBet Document Upload: Format and Size Rules
DonBet Document Upload: Format and Size Rules
Successfully navigating the verification process is a critical step for any online gambler. This guide provides a clear, step-by-step walkthrough of the document upload requirements at DonBet, covering supported formats, size limits, and troubleshooting common issues to get you playing without delays.
Understanding the KYC Process at DonBet
Know Your Customer (KYC) is a standard security procedure required by licensing authorities. The DonBet casino team uses it to confirm your identity and age, ensuring a safe and fair gaming environment for all players. You will typically be prompted to upload documents when making your first withdrawal request. The process usually takes 24-48 hours for approval, but having the correct documents ready can significantly speed this up.
Required Documents for Verification
You will need to provide clear, legible copies of several documents. The most common requests are listed below. Ensure all details are visible and the documents are valid.
- Proof of Identity: A government-issued photo ID such as a passport, driver’s license, or national ID card.
- Proof of Address: A recent utility bill (gas, electricity, water), bank statement, or official government letter dated within the last three months.
- Proof of Payment Method: A photo of the front of your credit/debit card (with the middle digits obscured) or a screenshot of your e-wallet account.
Accepted File Formats and Size Limits
Submitting documents in the wrong format or that are too large is a common reason for delays. The DonBet platform accepts the following file types. Always check that your file size is under the limit before uploading.
| Document Type | Accepted Formats | Maximum File Size |
|---|---|---|
| Proof of Identity | JPG, PNG, PDF | 5 MB |
| Proof of Address | JPG, PNG, PDF | 5 MB |
| Proof of Payment | JPG, PNG | 3 MB |
Step-by-Step Upload Guide
Follow these simple steps to submit your documents correctly on the DonBet website.
- Log in to your DonBet account and navigate to the ‘My Account’ or ‘Verification’ section.
- Select the type of document you are uploading (e.g., Proof of Identity).
- Click the ‘Upload’ button and select the correct file from your device.
- Ensure the image is clear and all four corners of the document are visible.
- Submit the document and wait for confirmation. The status will change to ‘Under Review’.
Troubleshooting Common Upload Problems
If your upload is rejected, don’t panic. Here are the most frequent issues and how to fix them:
- Blurry Images: Take a photo in good lighting, placing the document on a dark, flat surface. Avoid glare.
- File Too Large: Use built-in phone or computer tools to reduce the image size or convert it to a more efficient format like JPG.
- Wrong Document: Double-check that you are uploading the correct document type for the section you are in.
- Pending for Too Long: If review takes more than 48 hours, contact DonBet customer support politely for an update.
Completing verification smoothly is the final step to accessing your winnings and potentially claiming lucrative offers like a DonBet bonus or DonBet free spins. While a DonBet no deposit offer might get you started, verified accounts unlock the full experience. Keep any DonBet promo code you use handy during this process, as support may reference it.
